Support Bot

Most visitor questions are really the same handful of things — how much, how long, have you done this before — just phrased differently every time. Answering them by hand is fine at low volume, but it's a queue that never stops growing, and every question that lands at 9pm just sits there until morning.

This isn't a decision tree pretending to be a chatbot — it's an actual Claude-powered assistant, with a written brief on tone, and a knowledge base built from the same pricing and process data that renders the site itself. It's told explicitly never to invent a price, a date, or a feature.

Anything outside that knowledge — or anything it's not confident about — gets handed off to a real person rather than guessed at, complete with the visitor's email and a one-line summary so nothing gets lost.

Here's a recorded example conversation. The live version is running right now on this site — look for the Support chat tab in the bottom-right corner and ask it anything.